NiSi Product Warranty Information

 

Your NiSI Filters and Filter Holders come with a warranty for a period of 12 months from the date of purchase with the following terms and conditions:

The NiSi Australia warranty covers material and manufacturing defects existing at the time of the purchase and during the first 12 months. The warranty only comes into force if the proof of purchase is shown, with a valid payment of receipt. During the warranty period and by presenting the proof of purchase, you will have the right to have any manufacturing defect repaired free of charge.  NiSi Australia will only provide warranty for NiSi filters purchased from NiSi Australia or it’s authorised Dealers.

The NiSi warranty does not cover: normal wear and tear or deterioration as well as water or fire damage, loss or theft. Please contact us at to proceed with your warranty claim.

The NiSi Special Care warranty

To be sure that our customers are satisfied with their purchase, we provide a special care program that covers the first 14 days after purchase. This includes ANY KIND of defect or damage caused by normal use. If you believe your Filter is under the special care warranty, please contact us indicating in the subject of the email “Special Care” and in the text, your address and telephone. We will be happy to assist you in this process.

The NiSi Special Care warranty does not cover

Damages occurred from exposure to water or fire;
Any damage of any part of the filter resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, stains, cracks etc.) incorrect use of the filter.

 

Sirui Product Warranty Information

 

Your Sirui Tripod, Monopod, Head and Accessories come with a warranty for a period of 6 years from the date of purchase with the following terms and conditions:

The SIRUI Australia warranty covers material and manufacturing defects existing at the time of the purchase and during the first 6 years. The warranty only comes into force if the proof of purchase is shown, with a valid payment of receipt. During the warranty period and by presenting the proof of purchase, you will have the right to have any manufacturing defect repaired free of charge.

The SIRUI warranty does not cover: normal wear and tear or deterioration as well as water or fire damage, loss or theft. Please contact us  to proceed with your warranty claim.

Your Sirui filters, smartphone accessories, bags and back packs come with a warranty for a period of 2 years from the date of purchase with the following terms and conditions:

The SIRUI Australia warranty covers material and manufacturing defects existing at the time of the purchase and during the first 2 years. The warranty only comes into force if the proof of purchase is shown, with a valid payment of receipt. During the warranty period and by presenting the proof of purchase, you will have the right to have any manufacturing defect repaired free of charge.

The SIRUI warranty does not cover: normal wear and tear or deterioration as well as water or fire damage, loss or theft. Please contact us to proceed with your warranty claim.

NOTICE: Please be advised that SIRUI Australia’s 6-Year warranty is valid only on products purchased from local authorised SIRUI Australia dealers and resellers.

Please contact us before you buy, if the dealer you are considering is not on our “WHERE TO BUY” Dealer list. For products purchased in the Australia, but used outside of the country, the warranty only covers service within the Australia and does not include shipping outside of Australia.

SIRUI Australia does not provide support of any kind for SIRUI products purchased from unauthorised resellers. If you buy a SIRUI product from an unauthorised dealer you will not receive Australian repairs, parts or technical support. This policy also applies for online purchases made through re-sellers outside of Australia.

Sirui W Series Tripod Warranty and Cleaning Information

Sirui W Series waterproof tripods are designed to be used in sand and water without negative effect, when properly handled and cleaned. For this series only, the warning of voiding the warranty does not apply to use in water or sand. However, proper maintenance is required after use in extreme environments to prevent corrosion or other damage caused from neglect.

The legs should be set to the desired length and locked before placing in the water. This will prevent water from entering the leg tubes.
After use in saltwater, muddy or dirty water, the legs must be rinsed in clean water (and mild soap if needed) to remove all residue, and dried before closing the legs. If this is not done, the salt or dirt will dry and cause the leg sections to stick or jam. To remedy this problem, you will need to disassemble the tripod, thoroughly clean the outside and inside of the tubes and leg locks and then reassemble the tripod. Not a complicated procedure, just a time consuming one.
Sand should be removed before closing the legs, to avoid getting sand into the threads of the leg locks. If they do get in, remove the leg locks and rinse until there is no sand remaining in the threads. Use a tooth brush to remove any sand that is not washed away. A slight amount of light lubricant can be used on the threads if no lubricant is remaining after the cleaning.

 

Sunwayfoto Product Warranty Information

 

All Sunwayfoto branded products come with a 6 YEAR warranty from the date of purchase with the following terms and conditions:

The Sunwayfoto Australia warranty covers material and manufacturing defects existing at the time of the purchase and during the first 6 years. The warranty only comes into force if the proof of purchase is shown, with a valid payment of receipt. During the warranty period and by presenting the proof of purchase, you will have the right to have any manufacturing defect repaired free of charge.  Sunwayfoto Australia will only provide warranty for Sunwayfoto products purchased from Sunwayfoto Australia or it’s Authorised Dealers.

The Sunwayfoto warranty does not cover: normal wear and tear or deterioration as well as water or fire damage, self dismantling, loss or theft. Please contact us at [email protected] to proceed with your warranty claim and include a copy of your purchase receipt.

The Sunwayfoto Special Care warranty

To be sure that our customers are satisfied with their purchase, we provide a special care program that covers the first 14 days after purchase. This includes ANY KIND of defect or damage caused by normal use. If you believe your Sunwayfoto product is under the special care warranty, please send an email to sales[email protected], indicating in the subject of the email “Special Care” and in the text, your address and telephone. We will be happy to assist you in this process.

The Sunwayfoto Special Care warranty does not cover

Damages occurred from exposure to water or fire;
Any damage of any part of the product resulting from abnormal/abusive use, lack of care, negligence, self dismantling, accidents (knocks, stains, cracks etc.) incorrect use of the product.